Where Quality Meets Creativity
Who We Are
At Identity Ink, we pride ourselves on being more than just a screen printing and embroidery company. We're your one-stop shop for all your promotional products, custom branded apparel, and graphic design needs. With 40+ years of industry experience, our team of 10 experts has the expertise and equipment to deliver high-quality products and exceptional customer service.
What We Do
We offer a wide range of services, including:
- Screen Printing: From small to large orders, we use our state-of-the-art equipment to produce high-quality prints on t-shirts, sweatshirts, hats, jackets, bags, and more.
- Embroidery: Our automatic screen-printing machines deliver a consistent, precise, and accurate print on every garment. We also offer 3D Puff or applique for a unique touch.
- Graphic Design: Our team of graphic designers can create custom logos, branding, and apparel designs tailored to your needs.
- Promotional Products: We offer a variety of promotional items, including mugs, pens, water bottles, and more, to help you engage your audience and create a brand people love.
- Signs and Banners: Let us help you create eye-catching signs, banners, and stickers for your next event or to promote your business.
- Full-Color Printing: We can print full-color logos on short runs of apparel, including full-color transfers and heat-pressed vinyl.
Why Choose Us
Quality and Customer Service: We collaborate with our customers from start to finish, providing expert recommendations and personalized service every step of the way.
Meet the Team
Our team of experts is dedicated to delivering exceptional service and high-quality products. Learn more about our team members and their favorite things about living in Buffalo:
- Bill Herrmann: Owner, passionate about Buffalo's people, food, and history.
- Zac Herrmann: Vice President, loves Samuel L. Jackson's smooth voice.
- Ashley Kramer: Production Manager, enjoys the scenery in and around Buffalo.
- Kim McMahon: Operations Manager, hopes to visit the Grand Canyon.
- Aziza Abdul-Alim: Senior Graphic Designer, loves gouache and sponge candy.
- Cate Hartman: Graphic Designer, admires Morgan Freeman's soothing voice.
- Alex Gauss: Screen Printer, thinks goats would be the rudest animals if they could talk.
- Nancy Herrmann: The Boss' Boss, values being worthy of yourself.
- Lucas Herrmann: Swiss Army Knife, excels at sleeping and searching for that squirrel.
- Buddy: Private Investigator, loves to solve mysteries and prove cats are the rudest animals.
Shop Buffalo Apparel
Show off your Buffalo pride loud and proud with our unique collection of Buffalo Designs. We're always adding new designs, so be sure to check back often.
Overview
The reviews for Identity Ink are overwhelmingly positive, with all the reviewers except one giving the company a 5-star rating. The reviews praise the company's customer service, product quality, and efficiency.
Product Quality and Customization
The reviewers rave about the quality of the products, including custom hats, tank tops, and shirts. They mention that the products are of high quality and that the customization process is easy and efficient.
Customer Service
The reviewers praise the customer service, saying that the staff is helpful, professional, and knowledgeable. They mention that the staff is responsive and communicative, and that they go above and beyond to ensure customer satisfaction.
Efficiency and Timeliness
The reviewers highlight the company's efficiency and timeliness, saying that they are able to deliver high-quality products quickly and efficiently. They mention that the company is able to handle last-minute rush orders and produce products in a timely manner.
One Negative Review
One reviewer, Tracy T., gives the company a 1-star rating and writes a negative review. They mention that they ordered a custom shirt with their daughter's high school track team logo and received a shirt that was the wrong size. They were told by customer service that they would not replace the shirt and that they would have to try and sell the shirt and order another one. The reviewer is unhappy with the company's customer service and feels that they were treated unfairly.
