Superior Service, Superior Savings, Guaranteed
At Superior Document Solutions, we pride ourselves on being the leader in providing exceptional service and top-quality equipment in the Metro Atlanta area. With over 30 years of experience, we've established a reputation for delivering superior solutions to our customers. Our goal is to understand the unique needs of each business and provide tailored solutions to maximize efficiency, reduce costs, and increase revenue.
Our Story
Our journey began in 1982 when Jackson Henderson founded Superior Photocopy Co. of Atlanta with a simple yet ambitious goal: to provide the best service possible to his customers. Throughout the years, we've grown to become one of the largest locally owned and operated companies of its kind in the Atlanta area, with a commitment to consistent, exceptional customer service.
Our Services
At Superior Document Solutions, we offer a comprehensive range of services designed to streamline your business operations and optimize your resources. Our expertise includes:
- Document Management: Our imaging solutions can improve the flow, accessibility, and security of your documents, reducing costs and hassle.
- Print Management: With our free audit and customized solutions, we can help you reduce costs, optimize your assets, and increase revenue with printer monitoring services.
- IT Services: From network operations to data recovery and anti-virus protection, our team of experts can help you with all your IT needs.
- Products and Equipment: We offer top-of-the-line equipment, including copiers, printers, cloud-based business phone systems, and more, backed by our 5-Year "Fix or Replace" Guarantee on products.
Our Commitment to Service
At Superior Document Solutions, service comes first. We staff more service technicians than sales representatives 2 to 1, and we're dedicated to helping you and your business succeed. With our 4-hour guaranteed service request response time, you can rest assured that we'll be there when you need us.
Our Team
Our team is comprised of knowledgeable professionals who are dedicated to delivering exceptional service and solutions. Meet our team, including President Jackson Henderson, VP of Sales Rick Hale, I.T. Manager Corey Taylor, and more.
Company Overview
Superior Document Solutions has received overwhelmingly positive reviews from its customers, with most rating the company 5 stars. The majority of reviews praise the company's excellent customer service, professionalism, and quick response times. Many customers have been using the company's services for years and attribute their continued business to the exceptional service they receive.
Service and Response Times
The company's service team is consistently commended for their helpfulness, friendliness, and quick response times. Many customers have mentioned that the service team is always available to assist with any issues or concerns, and that they are very quick to resolve any problems that may arise.
Pricing and Quality
The majority of customers praise the company's pricing, stating that it is very affordable and offers great value for the services provided. The quality of the equipment and service is also consistently praised, with many customers mentioning that the equipment is top-notch and easy to use.
Employee Insights
A few reviews mention specific employees who have gone above and beyond in providing excellent service. These employees are praised for their friendly and helpful nature, and are credited with making the customer experience even more positive.
Dissatisfaction
One review, however, expresses dissatisfaction with the sales team, citing short and snippy behavior from a specific sales representative. This review is an outlier, and the majority of customers have had positive experiences with the company's sales team.
Conclusion
Overall, Superior Document Solutions has received extremely positive reviews from its customers, with most praising the company's excellent customer service, professionalism, and quick response times.
